Policies, Terms and
Conditions:
Copyright and Trademark Notice
Unless
otherwise specified, all materials appearing on this site; including text, site
design, logos, graphics, icons, and images, as well as the selection, assembly
and arrangement thereof, are the sole property of BayLuna Creations,
Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site
only for the purpose of shopping in this store or placing an order and for no
other purpose. No materials from this site may be copied, reproduced, modified,
republished, uploaded, posted, transmitted or distributed in any form or by any
means without our prior written permission. All rights not expressly granted
herein are reserved. Any unauthorized use of the materials appearing on this
site may violate copyright, trademark and other applicable laws and could
result in criminal or civil penalties.
Credit Cards
We
accept credit cards as a form of payment. There is no surcharge for using your
credit card to make purchases. Please be sure to provide your exact billing
address and telephone number (i.e. the address and phone number your credit
card bank has on file for you). Incorrect information will cause a delay in
processing your order.
This
site may contain links to other sites on the Internet that are owned and
operated by third parties. You acknowledge that BayLuna Creations is
not responsible for the operation of, or content located on or throughout any
such site.
For
multiple product orders, we will make every attempt to ship all items contained
in that order at the same time. Products that are unavailable at the time of
shipping will be shipped as they become available, unless you inform us
otherwise. You will only be charged for products contained in a given shipment,
plus any applicable shipping charges. You will only be charged for shipping at
the rate quoted to you on your purchase receipt. The entirety of this shipping
charge will be applied to the first product(s) shipped on a multiple shipment
order.
Your
receipt of an electronic or other form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation of our offer
to sell. BayLuna Creations reserves the right at any time
after receipt of your order to accept or decline your order for any reason or
to supply less than the quantity you ordered of any item.
Custom Items
Due to the
highly personalized nature of our items and the labor cost incurred with
personalizing your art, complete order cancellations will only be processed if
we haven’t started working on your art yet. Our art rate, which is waived with
orders, is $40/hr. To calculate the amount of refund we will allow if an
order is cancelled once art has begun, we will deduct our time spent from the
amount paid and refund the balance. All shipping charges are refundable. Please
allow 48 hours from cancellation request for us to email you determination of
cancellation status.
Non-custom
Items
We
frequently offer items that are cut or engraved with stock designs. To keep
inventory and prices low, we cut items on demand. If your item has been
cut/engraved, we will allow a cancellation with a 20% restocking fee.
Shipping charges are fully refundable if the item hasn’t shipped. Please allow
48 hours from cancellation request for us to email you a determination of
cancellation status.
Order
returns
Wrong item/
wrong personalization
We like to
think we are 100% error free, but if you ever receive an item that is engraved
differently than the proof you approve, we will allow you to return the item
for a 100% refund, including shipping, or an exchange for the correct
item. Refunds on returns due to our error are processed within 48 hours.
Changed mind
Because we
offer photo-realistic proofs with your order, returns are not allowed on
personalized items. Please read all sizes thoroughly. We take great close-ups
of our items to capture all the detail, and sometimes we feel that it may make
the item appear larger than it is. If you would like to return a
non-personalized item, we charge a 20% restocking fee, we don’t refund
original shipping, and you are responsible for return shipping via carrier of
your choice with tracking required. We will return 80% of your purchase
price on non-custom items within 48 business hours of receipt of the
merchandise in the same condition it was shipped in.
Item arrived
broken
We pack carefully to avoid broken items, but because we
think our great carriers might sometimes pretend they are great quarterbacks,
we realize breakage happens. If your box looks suspiciously like something
might be damaged, TAKE PHOTOS of the box prior to opening it, or refuse
delivery. If it’s not obvious from the box that the contents are damaged, take photos
of the damage from all angles. We will immediately replace items that are
damaged upon receipt of pictures of the box, the packaging material, and the
contents. (Email damage photos to [email protected]. ) We
anticipate in good faith that you will help us complete the necessary steps to
file an insurance claim with our carrier. In the event your broken item was for
a specific event and replacement is not feasible in the remaining timeline, we
will refund 100% of your purchase price with the expectation that you will
comply with our requests for an insurance claim.
When do items need to be returned?
If you intend to return an item, we must be notified within 3 business days of
your receipt of the item, as indicated by the official carrier’s tracking
information. You will then have 7 calendar days to get the item posted and
provide us with tracking information.
Where do items need to be returned?
No item may be returned without a Return Merchandise Authorization (RMA),
which will be provided to you when you contact us to initiate the return. When
you are given the authorization number, you will be given instructions on where
to return the items.
Who is responsible for return shipping?
If we sent you an item in error, we will pay return shipping. If you ordered an
item and no longer want it, you are responsible for return shipping.
How will I be reimbursed for returns?
Your original payment method will be credited, if possible. If not possible, we
will issue you a store credit. We will email you an electronic gift certificate.
You may request a cash refund at any time!
If you are
returning an item that is subject to a 20% restocking fee, you may opt
instead for a 100% store credit. If you opt for store credit, we will email you an electronic gift certificate for
100% of your purchase price, less any shipping or handling paid.
Questions? Contact us!
Other Conditions
These conditions will supersede any terms and/or conditions
you include with any purchase order, regardless of whether this store signs
them or not. BayLuna Creations reserves the right to make
changes to this site and these conditions at any time.
Out-of-Stock Products
We will ship your product as it becomes available. Usually,
products ship by the next business day. However, there may be times when the
product you have ordered is out-of-stock, which will delay fulfilling your
order. We will keep you informed of any products that you have ordered that are
out-of-stock and unavailable for immediate shipment. You may cancel your order
at any time prior to shipping.
Privacy
We keep your personal information private and secure. When
you make a purchase from BayLuna Creations, you provide your name, email
address, credit card information, address, phone number and a password. We use
this information to process your order(s), to keep you updated on your
purchases and to personalize your shopping experience.
Our secure servers protect your information using advanced
encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify
you of current promotions, specials and new additions to this store. You may unsubscribe
from our newsletters by following the unsubscribe instructions in any email you
receive from us.
We use "cookies" to keep track of your current
shopping session to personalize your experience and so that you may retrieve
your shopping cart at any time.
Privacy on Other Web Sites
Other sites accessible through our site have their own
privacy policies and data collection practices. Please consult each site's
privacy policy for more information. Our store is not responsible for the
actions of third parties.
Returns
We will gladly accept the return of products that are
defective due to defects in manufacturing and/or workmanship. Fulfillment
mistakes that may be made which result in the shipment of incorrect products to
you will also be accepted for return.
Shipping Policy
Shipping Time -- Most orders will ship within one or two
business days, provided the product ordered is in stock and not a custom item.
Orders are not processed or shipped on Saturday or Sunday, except by prior
arrangement. Custom orders may take longer due to manual staging, the approval
process and actual creation.
We cannot guarantee when an order will arrive.
Consider any shipping or transit time offered to you by this site or other
parties only as an estimate. We encourage you to order in a timely fashion to
avoid delays caused by shipping or product availability.
Shipping Cart Help
This online store is powered by Shift4Shop shopping cart
software. The
Shift4Shop ecommerce solution provides the means to power this BayLuna
Creations but is in no way responsible for the activities/content
found within. All content found on this site; including products, web copy,
promotions etc., is the sole property of BayLuna Creations and
has no direct ties to Shift4Shop as a company. If you have any questions about
what appears inside this store, please contact us directly from our contact us
page.
Our store will automatically charge and withhold the
applicable sales tax for orders to be delivered to addresses within the same
state/province where BayLuna Creations holds a presence. For
orders shipped to other areas, you (the shopper) are solely responsible for any
sales taxes and/or other taxes that may apply.
Typographical Errors
In the event a product is listed at an incorrect price due
to typographical error or error in pricing information received from our
suppliers, BayLuna Creations shall have the right to refuse or
cancel any orders placed for products listed at the incorrect price. BayLuna
Creations shall also have the right to refuse or cancel any such
orders whether or not the order has been confirmed and your credit card
charged. If your credit card has already been charged for the purchase and your
order is canceled, BayLuna Creations will issue a refund to
your card in the amount of the incorrect price.
Terms & Conditions Contact Information
If you have any questions, concerns,
or comments about our terms & conditions, you may contact us using the
information below:
By e-mail: [email protected]
By Phone: 832-791-1978
We reserve the right to make changes to this policy. Any changes to this policy
will be posted.