Policies, Terms and Conditions:

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of BayLuna Creations, Copyright ©, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept credit cards as a form of payment. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order.

Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that BayLuna Creations is not responsible for the operation of, or content located on or throughout any such site. 

Multiple Product Orders

For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BayLuna Creations reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Order Cancellation Policy

Custom Items

Due to the highly personalized nature of our items and the labor cost incurred with personalizing your art, complete order cancellations will only be processed if we haven’t started working on your art yet. Our art rate, which is waived with orders, is $40/hr. To calculate the amount of refund we will allow if an order is cancelled once art has begun, we will deduct our time spent from the amount paid and refund the balance. All shipping charges are refundable. Please allow 48 hours from cancellation request for us to email you determination of cancellation status.

Non-custom Items

We frequently offer items that are cut or engraved with stock designs. To keep inventory and prices low, we cut items on demand. If your item has been cut/engraved, we will allow a cancellation with a 20% restocking fee. Shipping charges are fully refundable if the item hasn’t shipped. Please allow 48 hours from cancellation request for us to email you a determination of cancellation status.

Order returns

Wrong item/ wrong personalization

We like to think we are 100% error free, but if you ever receive an item that is engraved differently than the proof you approve, we will allow you to return the item for a 100% refund, including shipping, or an exchange for the correct item. Refunds on returns due to our error are processed within 48 hours.

Changed mind

Because we offer photo-realistic proofs with your order, returns are not allowed on personalized items. Please read all sizes thoroughly. We take great close-ups of our items to capture all the detail, and sometimes we feel that it may make the item appear larger than it is. If you would like to return a non-personalized item, we charge a 20% restocking fee, we don’t refund original shipping, and you are responsible for return shipping via carrier of your choice with tracking required. We will return 80% of your purchase price on non-custom items within 48 business hours of receipt of the merchandise in the same condition it was shipped in.

Item arrived broken

We pack carefully to avoid broken items, but because we think our great carriers might sometimes pretend they are great quarterbacks, we realize breakage happens. If your box looks suspiciously like something might be damaged, TAKE PHOTOS of the box prior to opening it, or refuse delivery. If it’s not obvious from the box that the contents are damaged, take photos of the damage from all angles. We will immediately replace items that are damaged upon receipt of pictures of the box, the packaging material, and the contents. (Email damage photos to [email protected]. ) We anticipate in good faith that you will help us complete the necessary steps to file an insurance claim with our carrier. In the event your broken item was for a specific event and replacement is not feasible in the remaining timeline, we will refund 100% of your purchase price with the expectation that you will comply with our requests for an insurance claim.

When do items need to be returned?
If you intend to return an item, we must be notified within 3 business days of your receipt of the item, as indicated by the official carrier’s tracking information. You will then have 7 calendar days to get the item posted and provide us with tracking information.

Where do items need to be returned?
No item may be returned without a Return Merchandise Authorization (RMA), which will be provided to you when you contact us to initiate the return. When you are given the authorization number, you will be given instructions on where to return the items.

Who is responsible for return shipping?
If we sent you an item in error, we will pay return shipping. If you ordered an item and no longer want it, you are responsible for return shipping.

How will I be reimbursed for returns?
Your original payment method will be credited, if possible. If not possible, we will issue you a store credit. We will email you an electronic gift certificate. You may request a cash refund at any time!

If you are returning an item that is subject to a 20% restocking fee, you may opt instead for a 100% store credit. If you opt for store credit, we will email you an electronic gift certificate for 100% of your purchase price, less any shipping or handling paid.

Questions? Contact us!  [email protected]

Other Conditions

These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. BayLuna Creations reserves the right to make changes to this site and these conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship by the next business day. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

Privacy

We keep your personal information private and secure. When you make a purchase from BayLuna Creations, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy for more information. Our store is not responsible for the actions of third parties.

Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

Shipping Policy

Shipping Time -- Most orders will ship within one or two business days, provided the product ordered is in stock and not a custom item. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Custom orders may take longer due to manual staging, the approval process and actual creation.

 We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 Shipping Cart Help

This online store is powered by Shift4Shop shopping cart software. The Shift4Shop ecommerce solution provides the means to power this BayLuna Creations but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of BayLuna Creations and has no direct ties to Shift4Shop as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.

Taxes

Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where BayLuna Creations holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, BayLuna Creations shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. BayLuna Creations shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, BayLuna Creations will issue a refund to your card in the amount of the incorrect price.

Terms & Conditions Contact Information

If you have any questions, concerns, or comments about our terms & conditions, you may contact us using the information below:

By e-mail:  [email protected]

By Phone: 832-791-1978
We reserve the right to make changes to this policy. Any changes to this policy will be posted.


TOP